FAQs
Do I need a GP referral?
Absolutely not. With one simple phone call to ourselves we can get you booked in and hopefully start to address your aches and pains. However, if you plan to use your private medical insurance, they MAY require you to touch base with your GP in order for you to get an authorisation code.
How long is an appointment?
The initial assessment will take 30-45 minutes. Each follow up appointment thereafter is scheduled to take 30 minutes.
How much is an appointment?
We charge £42.50 for an Initial Assessment (including treatment) and £42.50 for each appointment thereafter.
What should I expect at my first appointment?
At your first appointment you will be asked to fill a personal details and informed consent form, so it would be helpful if you can come a few minutes earlier than your appointment time. Your Physiotherapist will then take a detailed history of your condition. The physiotherapist will than make a physical examination, so if you can wear appropriate clothing it would very much be appreciated.
Following this the physiotherapist will explain their diagnosis, before, with your consent, treating your injury/condition. The physiotherapist may then give you some exercises to do at home and also offer advice on how alter certain activities and habits.
Are you open at weekends?
Yes, we have a clinic that runs every Saturday morning.
What is the earliest time you can make an appointment?
We are open for appointments most days from 8am. By special arrangement we may be able to offer an earlier appointment.
Are you open in the evenings?
Yes Monday- Thursday we have evening clinics.
Can a patient specifically request a same sex physiotherapist?
Yes, just mention this when you make your initial appointment.
How do I pay for my treatment?
We accept cash, cheque, credit and debit cards.
Are you registered with private health insurance companies?
Yes! We are proud to be registered with all the major health insurance companies such as BUPA (clinic provider no. 80010771), AXAPPP(clinic provider no. ZZ02401), Simplyhealth, Cigna, AVIVA, Vitality.
Are your receipts valid for cash back health insurance schemes such as Healthshield or Medicash?
Yes! Just ask when your physiotherapist, if possible they will give you one there and then or we will send one to you after your treatment.
Can a friend or family member come in to the treatment room with me?
Yes by all means, with your consent, you may bring anyone you wish.
Do you have a data protection policy?
Yes, and it can be read here
